Job Description

The Manager is responsible for the overall management, commercial performance and guest experience at The CharlesGate Residence. The Manager operates the property as a premium hospitality business, ensuring that every aspect of the guest journey, from reservation and pre-arrival communication through check-in, dining, housekeeping, maintenance and departure, reflects the luxury positioning of the Residence. The role carries direct responsibility for revenue and occupancy; guest satisfaction and retention; reservations and sales; housekeeping and property presentation; food and beverage service; maintenance and asset protection; staff management; inventory and procurement; financial and operational controls; marketing and corporate account development; and management reporting. The Manager works through all departmental teams, and reports on the performance of the Residence to the Chief Executive Officer / Managing Director.

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