Job Description

Salary: Salary range $70,309 - $83,483 dependent on exp

When a technical issue needs deeper investigation, you know how to work through the complexity, make sound decisions and keep people informed. You also understand that resolving the immediate problem is only part of the job. Sharing what you’ve learnt, improving documentation and helping colleagues build their troubleshooting skills all contribute to a stronger support service.

At Napier City Council, we’re looking for an experienced IT Support Technician to bring that approach to our Digital Services team. Working alongside our Level 1 and Level 2 technicians, you’ll provide advanced technical support, take ownership of complex incidents and undertake or oversee system installations. You’ll need recent, hands-on experience in a comparable support environment, with the technical depth and confidence to work independently and provide practical guidance to others.

Your work will help keep the technology behind