End User Manager

Position Goal

The End User Manager is responsible for leading and managing the delivery of end user computing and support services across the organisation. The role ensures employees receive high-quality, responsive, and reliable IT support services, enabling them to perform their duties effectively and efficiently.

Reporting to the Head of Service Delivery, the End User Manager is accountable for end user experience, service desk performance, desktop and workplace technology support, endpoint management, user satisfaction, operational governance, and continuous improvement of end user services. The role provides leadership to the End User Support team while ensuring alignment with IT service delivery objectives, security requirements, and business priorities.

KRA

End User Support Leadership

• Lead and manage the End User Support function across all business