Case Manager I - Benefits Specialist

The Case Manager I – Benefits Specialist / Benefits Specialty Services (BSS) provides client-centered support to people living with HIV by assisting them in identifying, accessing, and maintaining public and private health, social service, and disability benefits. Educates clients on available benefit programs, navigates complex healthcare and social service systems, coordinates referrals, and advocates for access to essential resources. The CM I / BSS develops with the patients a Benefits Service Plan (BSP) to ensure services are delivered in compliance with Ryan White Program requirements, Commission on HIV guidelines, DHSP contractual standards, and applicable regulations while promoting dignity, respect, and equitable access to care. In addition, participation in outreach events, such as Pride celebrations, health fairs, and other community events, is mandatory to recruit potential clients for the Benefits Specialty Services program.

DHSP Benefits