Job Description

Responsible for monitoring and maintaining assigned accounts- Customer calls, and any correspondence , customer reconciliations in order to follow-up collection
Monitor and record customer account details for non payments, delayed payments and other irregularities (disputes)
Request and support re-invoicing according with client's specifications, follow-up with revenue associate and provide any clarification
Providing customer service regarding collection issues, process and review account adjustments, resolve client disputes and short payments
Dispatch invoices to the client, could be by mail, mailing or portal sites
Follow established procedures for processing payments
Manage daily cash application of payments made to several banks accounts
Responsible for cash reconciliation process, if needed request support to collection teams in order to identify client’s payment details and minimize