Job Description

Summary of the role

Supervisor the Field Service Team and leading the technical support activities for XRT KR
Maintain the Application and Service tickets in the system accordingly
Provide application and product training and updates to distributors and customers on the latest technology and product developments
Collaborate with internal stakeholders to develop customized applications/solutions to meet customers’ needs.
Develop team members’ technical capability in terms of application & service skills
Support marketing activities with distributors by participating in key trade exhibitions/shows and other events to promote Nordson products
Gather relevant market information, including latest technology and industry trends, competitor developments, changes in existing markets and emergence of new markets for feedback to management
Contribute key customers Service Contract Promotion with XRT products sales