Manager Operations Support and Delivery

• Lead the day-to-day operation of a complex, customer-facing technical service

• Manage suppliers and vendors to deliver reliable services and strong customer outcomes

• Bring your ITIL expertise to a nationally significant transport ticketing environment

Te Whiwhinga mahi | The opportunity

We are looking for an experienced Operations Support & Delivery Manager to lead the day-to-day service operations of our Transport Ticketing & Payments function.

This is a hands-on operational leadership role with responsibility for maintaining a stable, reliable and customer-focused technical service. You will coordinate internal teams, operational specialists and service providers, ensuring priorities, dependencies and responsibilities are clear and agreed service levels are achieved.

A key focus