Job Description

At ONE ZERO, we’re building a new kind of banking experience, powered by Ella, our AI private banker and the face of the bank, handling the vast majority of customer interactions.

We’re looking for a Product Manager to lead the evolution of customer service at ONE ZERO, shaping how Ella and our human bankers work together to deliver a better banking experience.

We’re looking for someone AI-native, highly curious, analytical, and hands-on, someone who goes deep into problems, gets things done, and is focused on measurable impact.

Your Day-to-Day

Own the customer service experience end-to-end, across both Ella and the bank’s human bankers and service teams.
Define how Ella and human bankers should work together, and turn that into product and operational improvements.
Work hands-on with AI and LLMs every day: