Job Description

OSA is seeking a proactive, detail-oriented, and computer-savvy Customer Support Agent to work directly with one of our clients, a New York-based wholesale distributor and supplier of school supplies, educational materials, office products, and general merchandise.

The ideal candidate must have hands-on experience providing customer support through Amazon Seller Central, handling customer inquiries, making cold calls, and managing order-related processes. Responsibilities include responding to customer inquiries, providing order and shipping updates, generating billing invoices, conducting outbound calls, and managing requests through various online platforms.

This role requires someone who can work efficiently in a fast-paced environment, handle multiple tasks simultaneously, communicate effectively with customers, and ensure timely and accurate responses to customer needs.

Key Responsibilities

Respond to