Job Description

Bilingual Customer Support & Operations Assistant — Remote, Latin America.

Panel Decor Hub is looking for a reliable, organized assistant to support our U.S. team remotely. The ideal candidate speaks and writes English and Spanish comfortably and follows through on customer requests.

Responsibilities:
- Call customers after an order to thank them and explain the next steps.
- Follow up on delivery timing and order questions.
- Keep customer and order records updated.
- Help with email, scheduling, data entry, and routine follow-ups.
- Flag issues promptly and share a brief daily progress update.

Requirements:
- Strong spoken and written English and Spanish.
- Customer service, admin, sales support, or virtual assistant experience.
- Reliable internet, computer, headset, and quiet workspace.
- Available during U.S. business hours, ideally Eastern Time.

Schedule and Pay:
- Remote, Monday–Friday.
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