Job Description

Company profile

This company is a Malaysia-based technology solutions provider specialising in IT and telecommunications, with expertise in AI-powered customer experience (CX), cloud contact centre solutions, software development and system integration. As part of a Japanese corporate group, the company is committed to delivering innovative digital solutions that help businesses enhance customer engagement and operational efficiency.

Job Requirement

This position will lead the delivery and operation of a Japan-developed cloud contact center platform for customers in Malaysia. Working between Japanese and Malaysian team members in sales, engineering and operations, you will own projects from proposal review through to go-live and ongoing service improvement.

Responsibilities
• Plan and manage software and cloud projects, including scope, schedule, risks and customer communication
• Identify