Account Manager - Customer Retention & Upselling

Account Manager – Customer Retention & Upselling | Remote

Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours

About the Role

At Pavago, one of our clients is hiring an Account Manager to manage existing customer relationships, improve retention, and drive expansion revenue.

You’ll own a portfolio of customers, build strong stakeholder relationships, identify renewal risks, and uncover upsell and cross-sell opportunities based on customer needs.

What You’ll Do

• Manage a portfolio of existing customer accounts
• Conduct regular account reviews and customer check-ins
• Build relationships with key stakeholders
• Identify renewal risks and proactively resolve concerns
• Identify upsell and cross-sell opportunities
• Recommend additional products or