Job Description

Customer Success Manager / Account Manager – Client Retention & Growth

Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours

About the Role

At Pavago, one of our clients is hiring a Customer Success Manager / Account Manager to manage and strengthen relationships with existing customers, support onboarding, maintain customer satisfaction, and improve retention.

This is a client-facing role focused on relationship management, customer onboarding, account health, retention, and long-term customer value.

You’ll serve as a primary point of contact for assigned customers, understand their goals, ensure they receive value from the company’s services, and proactively address concerns before they become retention risks.

If you’re a strong communicator who enjoys building lasting client relationships and taking ownership of the