Customer Care Manager

Company: PaxeraHealth
Location: Egypt
Department: Customer Care
Position: Customer Care Manager

About the Role

PaxeraHealth is seeking an experienced and results-driven Customer Care Manager to lead our Customer Care operations, ensuring exceptional technical support, customer satisfaction, and service delivery across our healthcare IT solutions.

The ideal candidate will combine strong technical expertise in healthcare IT systems with proven leadership capabilities, a customer-centric mindset, and a commitment to operational excellence.

Key Responsibilities

1. Customer Care Operations & Service Delivery

• Lead and manage daily Customer Care operations, ensuring effective case handling and timely resolution.
• Monitor SLA compliance, case backlogs, response times, and resolution performance.
• Oversee