Service Desk Analyst

We’re looking for a Service Desk Analyst to join our Business Information Services team at Pegasus Health.

You’ll be the first point of contact for a range of hardware, software, application and network requests. You’ll manage these through our ticketing system, resolve issues where you can, escalate them when needed and keep people informed along the way.

You’ll provide day-to-day IT support to people with different levels of technical knowledge. This includes listening to what is happening, troubleshooting the issue and explaining the next steps in a clear and straightforward way.

The role also includes setting up accounts, hardware and software for new starters, supporting staff offboarding, maintaining IT asset records and keeping knowledge articles up to date. You’ll take ownership of requests through to resolution or an effective handover and work within agreed service levels and escalation