Job Description

Salary: $2,500 – $3,200 per month

About the role

Provide first-line technical support to internal and external users through structured incident management and remote assistance. Apply diagnostic skills, customer-focused service, and continuous process improvement to support reliable digital operations.

Key responsibilities

Serve as the initial point of contact for user-reported incidents, service requests, and technical enquiries through telephone and electronic channels.
Deliver timely support in accordance with defined service-level targets.
Conduct initial diagnosis by gathering relevant information, applying appropriate troubleshooting techniques, and identifying practical solutions.
Provide remote technical assistance using established diagnostic procedures and service knowledge.
Record incidents, service requests, troubleshooting steps, and