Job Description

Salary: RM 10,000 – RM 15,000 per month

Scope of Work

Lead onboarding and knowledge transfer.

Plan engineer assignments, assessment schedules and coverage for routine testing, project requests, quarterly discovery and the annual simulation.

Track assessment turnaround, reporting, remediation validation and responsiveness.

Manage escalations, service recovery, root-cause analysis and corrective actions.

Oversee technical peer review and report quality.

Ensure the team follows the client’s security, testing and confidentiality procedures.

Lead governance meetings, present monthly performance and quarterly completion reports, and coordinate client sign-off on quarterly service reports.

Maintain coverage through cross-training, succession planning and timely replacements.

Adjust staffing and skill coverage as the client’s requirements change.

Maintain the service improvement roadmap and lead