Job Description

We embrace innovation and are looking for a proactive IT Support Officer who is eager to use technology today and explore how AI can enhance IT support in the future.

Responsibilities

Provide day-to-day support to the IT team in monitoring and maintaining infrastructure setup and operations.
Troubleshoot Windows performance, connectivity, and application issues in a timely and effective manner.
Support Microsoft 365 services, including Outlook, Teams, OneDrive and SharePoint, as well as internal business applications.
Diagnose network connectivity issues, including Wi-Fi and VPN matters, and escalate complex cases where appropriate.
Set up, configure and deploy employee hardware, including laptops, peripherals and mobile devices.
Act as the first point of contact for onsite IT support, delivering prompt and reliable technical assistance to users.
Support