Job Description

The Director, Digital Platforms Agentic Operations Lead will lead the conception, design, implementation, and continuous evolution of Agentic AI solutions that will autonomously execute the Support and Operations for the eight Digital Core Platforms. The purpose is to leverage the modern Agentic AI capabilities to increase efficiency and effectiveness in a scalable and sustainable manner.

The successful candidate combines people leadership, business acumen, technical understanding, solutions mentality, communications excellence, product focus, analytical thinking, strategic vision, and

ROLE RESPONSIBILITIES

AI Transformation Strategy. Define and lead the strategy to move Support and Operations for the eight Digital Core Platforms from a human-centric to an AI-centric model. Set the vision, target operating model, and roadmap, and be accountable for the outcomes and rollout across all eight