Job Description

We are seeking a highly motivated individual to join the Marketing Support & Operations (MSO) team as Sr. Manager, AI-enabled Digital Products Support Lead. MSO is part of the Marketing Platforms & Engineering (MPE) organization in the Chief Marketing Office (CMO). It provides global Support and Operations for a wide range of Pfizer Digital Products, ensuring their flawless functioning and quick recovery. The team fosters a continuous improvement culture, optimizing and automating its processes and taking shift-left initiatives to achieve Digital Support excellence and top customer satisfaction.

This role focuses on the Support and Operations of Applications with AI features, including complex web applications, websites and mobile apps. As Service Manager, you will guide and manage vendor resources within a Managed Service model. At the same time, you will serve as the technical authority who makes engineering recommendations