IT Service Desk Lead (Outsource)

Salary: ฿30,000 – ฿45,000 per month

Job Responsibilities

• Train and oversee the Service Desk team in providing customer service while ensuring that the team meets organizational goals.

• Develop and implement operational processes aligned with customer service policies and procedures.

• Manage and resolve escalated customer complaints and inquiries.

• Efficiently handle Incident Management to ensure smooth operations.

• Effectively manage the team’s workload in alignment with call trends and volume.

• Analyze customer feedback and develop strategies to improve the customer experience.

• Prepare reports and analyze customer service data.

• Comply with company regulations and standards.

Job Qualifications:

• Minimum of 5 years of experience in customer service.

• Excellent communication skills and the