Job Description

Job Summary

Responsible for providing technical support and expertise to end-users across all business functions. This role serves as an escalation point for complex hardware, software, and system issues, focusing on Root Cause Analysis (RCA) and implementing long-term fixes. The IT Support also plays a critical role in mentoring junior support staff and maintaining high standards of user service and system documentation. With PAÑPURI’s expansion into overseas markets, this role also serves as the primary remote IT point of contact for international branches, ensuring their systems remain secure, connected, and operational.

Roles & Responsibilities

Incident and Problem Management

Act as the primary escalation point for complex technical incidents.
Perform in-depth Root Cause Analysis (RCA) to identify and resolve the underlying source of recurring incidents, rather than just treating