Customer-First Helpdesk Specialist

Reef IT, based in Far North Queensland, is seeking a motivated Helpdesk professional to join our team in Cairns. You will provide first-line technical support to clients, troubleshoot hardware, software and network issues, and manage support tickets with a focus on timely resolution.

The role requires strong communication, analytical thinking and the ability to work autonomously within a collaborative team environment. Familiarity with ConnectWise Suite is a plus, but not mandatory.