Job Description

Remote IT Support Technician

Position Overview We are seeking a reliable, knowledgeable, and customer-friendly Remote IT Support Technician to join our Instant IT Support team. This role focuses on providing immediate remote assistance to business clients via our dedicated support line. The technician will handle incoming calls, resolve technical issues, and ensure accurate documentation in our CRM system.

Key Responsibilities

Answer incoming technical support calls promptly and professionally.
Create, update, and close support tickets in the CRM system.
Remotely access customer computers to diagnose and resolve issues.
Provide clear, simple explanations to non-technical users.
Close tickets efficiently and escalate to senior technicians when required.
Follow internal processes to ensure accurate time logging and documentation.