Job Description

Job Title: IT Support Technician (Remote)

Schedule: Monday–Friday | 9:00 AM – 5:00 PM EST
Location: Remote

Job Description

We are looking for a skilled Remote IT Support Technician to join our Managed Service Provider (MSP) service desk team. In this role, you will be the first point of contact for client end users, providing technical support and resolving day-to-day IT issues in a fast-paced, ticket-driven environment.

The ideal candidate has previous experience working for a North American MSP, excellent troubleshooting skills, and hands-on experience supporting Microsoft environments, networking, and remote management tools.

Responsibilities

Provide first-level technical support via phone, email, and remote access.
Troubleshoot and resolve Windows, Microsoft 365, Azure, and networking