A premier destination in Northwest Florida! Sandestin® Golf and Beach Resort is located on 2,400-acres between the beautiful emerald green waters of the Gulf of Mexico and the shoreline of the Choctawhatchee Bay. Work amongst the most gorgeous backdrops with a company that not only provides a commitment to excellence to guests but also to our people that deliver this experience. Are you the next great addition to the team? Come make memories with us!

General Purpose:

The Remote Golf & Tennis Group Coordinator’s primary responsibility is to capture as many golf and tennis package reservations as possible; by utilizing selling techniques effectively and reaching out to past guests. The ideal candidate would be courteous, self-motivated and detail oriented. A Remote Golf & Tennis Group Coordinator team member must have a primary address within 50 miles of Sandestin Golf and Beach Resort at all times.

Essential Duties:

Assist guests by selling golf & tennis package reservations; and create appropriate golf or tennis package based on particular guest needs.
Generate & negotiates contracts and agreements with individual group planners.
Setup billing to include golf or tennis packages or special billed extras.
Work closely with and maintain positive relationship with other employees in golf and tennis departments.
Make tee times and necessary preparations for golfers
Communicate accurate program/event participant numbers with tennis, book value added tennis clinics & round robins for guests.
Promptly follow up with guest inquiry leads for second chance bookings.
Answer telephone calls and emails in a clear and professional manner.
Maintain potential and current guest profile information.
Assist customers with questions regarding their existing reservations.
Must have strong ability to multi-task and pay attention to detail.
Deliver the highest standard of service to all customers.
Effectively manage daily correspondences and operational tasks to exceed customer expectations and expand customer base.
Display effective computer literacy and be familiar with MS Office software (Outlook, Word, and Excel).
Possess a positive and upbeat attitude at all times.
Professional customer service nature with a desire to exceed. Exceptional verbal and written communication skills.
Desire to be part of high growth, fast paced business.

· Other duties as assigned.

Education:

One-year certificate from college or technical school; or 12 months related experience and/or training; or equivalent combination of education and experience.
At least one year of high-volume call center experience in a metric-driven environment is required. Previous experience with TRACK Pulse and/ or Springer-Miller Systems (SMS) preferred.

Basic Required Skills:

o Must be able to speak, read, write and understand the primary language(s) used in the workplace.

o Must be able to read and write to facilitate the communication process.

o Requires good communication skills, both verbal and written.

o Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

o Must maintain clear and concise documentation and positive approach to conflict resolution.

Physical Demands:

Must be able to sit for several hours per day.
Must be able to bend, stoop, squat, and stretch to fulfill tasks.
Must be able to exert a well-paced ability to maneuver between functions occurring simultaneously.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.
Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other employees.
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Requires manual dexterity to use and operate all necessary equipment.

EOE M/D/F/V

Originally posted on Himalayas

Remote Vacation Planner

Job Description