Manager of Quality - Complaints and Deviations

The Manager of Complaints and Deviations is responsible for overseeing the end-to-end management of Product complaints and quality deviations. The role ensures that all issues are investigated, documented, and resolved in compliance with applicable regulatory requirements and internal quality standards. This position collaborates cross-functionally to drive continuous improvement, maintain product quality, and support customer satisfaction.

Grow with Us - Your Responsibilities

• Oversees the intake, assessment, investigation, and closure of customer complaints to ensure timely and compliant resolution
• Manages the identification, classification, and investigation of deviations arising from manufacturing, laboratory, and operational activities
• Leads cross-functional teams in conducting root cause analyses to determine underlying drivers of quality issues
• Ensures the effective initiation, tracking, and closure of corrective and preventive actions