Manager of Quality Systems

The Manager of Quality Systems is responsible for overseeing and maintaining the effectiveness of the site’s Quality Management System in alignment with Sartorius standards and applicable regulatory requirements. This role ensures systematic management and analysis of customer complaints, driving structured problem-solving and continuous improvement initiatives. The position leads the definition, monitoring, and review of key performance indicators (KPIs), facilitating KPI-driven meetings to reinforce a quality-focused culture, improve processes, and measure performance outcomes. Additionally, the role is accountable for the oversight of equipment and instrument calibration programs to ensure accuracy, compliance, and operational reliability. The Manager of Quality Systems also serves as the primary lead for customer audits, ensuring readiness, coordination, and effective execution. This includes the management of audit outcomes through the implementation of corrective and preventive