Job Description

Service Delivery
- Prepare Microsoft CSP vendor quotes from validated requests received through the intake queue, in accordance with the Quoting Policy.
- Validate product types, SKU eligibility, term and billing model, quantity, and pricing inputs to ensure accurately created quotes.
- Build and maintain standardized quoting templates within ConnectWise-Sell (CPQ) to improve accuracy and speed-to-quote.
- Flag non-standard requests, including custom terms, month-to-month structures, mid-term changes, or zero-dollar internal orders, for review rather than improvising a solution.
- Confirm a valid internal purchase order exists before placing any order or provisioning the tenant.
- Create and maintain the corresponding agreement and configuration records in the associated CRM systems.
- Verify provisioned products against the signed quote and the sales order before confirming activation.

Renewal Operations and Reporting
- Maintain a rolling