Job Description

Lauritz Knudsen Electrical and Automation is a pioneering electrical and automation brand with a rich legacy of over 70 years in India. We offer comprehensive portfolio of low-voltage switchgear, medium-voltage switchgear, automation solutions, software, and services catering to diverse segments, including homes, agriculture, buildings, infrastructure, and industry. Designation: Manager - Customer Connect Hub - (Customer Care / Contact Centre) Education: B.E - Electrical/ Electrical & Electronics Experince: 5 - 8 years Location - Mahape, Navi Mumbai This will be a hands-on Customer Care / Contact Centre role with additional shift supervisory responsibilities. The incumbent will actively handle customer calls, emails and technical/customer queries while also supporting the day-to-day coordination and smooth functioning of the assigned shift. Key Responsibilities (JD) : Handle and answer customer calls, emails and cases as part of regular Contact Centre operations. Handle