Customer Service Administrator (Part Time)

What you will do...

• Consistently demonstrate a customer-first approach in all interactions.
• Maintain proactive and professional communication with both internal stakeholders and external customers.
• Deliver exceptional customer service in accordance with agreed service level agreements (SLAs).
• Support customers by coordinating and scheduling reactive service calls.
• Plan and schedule Planned Preventative Maintenance (PPM) visits effectively.
• Manage field service engineers’ diaries and allocate work within assigned areas to meet business targets.
• Take ownership of return visits following an initial engineer attendance.
• Coordinate the scheduling of specialist equipment and subcontractors in accordance with company procedures.
• Make informed decisions by assessing multiple operational and customer-related factors.
• Accurately log, track, and manage customer complaints in line with company