Customer Service Support Representative

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

Purpose of the Role

The Customer Service Support Representative provides administrative support to the Customer Service Team while handling customer inquiries in multiple languages in accordance with company standards.

The role contributes to achieving Customer Service KPIs by delivering accurate, timely, and high-quality support, ensuring a positive and consistent customer experience.

Key Responsibilities

Customer Service Support

• Provide administrative support to the Customer Service Team.

• Handle customer inquiries primarily through written communication in line with agreed