Job Description

Sidel, a global leader in packaging solutions, seeks a Field Service Engineer specialized in Automation in Parma, Italy. You will install, commission and service cutting-edge automation equipment at major customer sites, driving performance and reliability across international operations.

You will train customers, troubleshoot electrical and automation issues, and collaborate with internal teams to ensure high customer satisfaction.

Install, start up, commission and test Sidel equipment at customer sites per specs. Provide technical assistance during and after warranty; troubleshoot automation and electrical issues. Deliver technical training and after-sales services to customers. Test and evaluate equipment performance; identify non-conformities and implement corrective actions. Prepare Job Progress Charts and detailed technical reports after site visits. Collaborate with internal teams and customers to ensure high levels of service quality. Identify and report