Job Description

Report to the Senior Manager, Customer Service, we are looking for a member to join the Customer Service team with responsibilities as follows:

1. Coordinate and support the sales activities of the Sales & Export Division.

2. Coordinate incoming Local/ Export orders and deliveries to customers with Operations & Logistics departments.

3. Communication – Inform customer on timely & professional manner on the progress of their order

4. Attend sales/ production and any other meetings, if necessary.

5. Compile sales and delivery figures for analysis.

6. Maintain accurate database on customers’/ inter-companies’ products and prices.

7. To ensure that sales documents are managed in a timely manner and handed over to accounts in the agreed time frame.

8. To lead, coach and manage reporting staff in providing a high level of service for our customers.

9. Maintain filing system in a neat and tidy condition with regular