Job Description

Salary: RM 3,000 – RM 3,600 per month

Enjoy solving software problems and helping customers? Have experience with AutoCount, Million or UBS, AI ?Join our Penang or Butterworth team and help businesses use their accounting software confidently. We are looking for someone who is patient, responsible and able to explain solutions clearly.

Your responsibilities

Handle customer enquiries through phone, WhatsApp, email and remote support.
Troubleshoot accounting software issues and guide customers through the solutions.
Assist customers with daily software operations, including invoicing, purchases, stock transactions and reports.
Record support cases accurately and follow up until issues are resolved.
Escalate complex cases to the technical team with clear details.
Provide basic user guidance and help customers understand relevant software functions.
Coordinate with colleagues to keep customers