Job Description

About the role

Join the IT support team as a Junior IT Software Specialist - SAP (1st Level Support), serving as the first point of contact for SAP users. You will provide responsive first-level support, help maintain reliable business operations, and develop your SAP and cross-module expertise over time.

Key responsibilities

Act as the first point of contact for SAP users through the helpdesk, email, chat, or phone.
Log, categorise, prioritise, and track incidents and service requests through to resolution within agreed service levels.
Resolve first-level issues involving SAP GUI and SAP Fiori access, login and connectivity, password resets, user unlocks, printing, report outputs, and common transactions and Fiori applications.
Escalate module, authorisation, technical, or development issues to the appropriate specialist with clear error details, screenshots, reproduction