Job Description

We are looking for:

An experienced, commercially driven leader to own the full buyer journey at Square One, from SPA signing through schedule of finishes, personalisation upgrades, handover and the warranty period. You will lead the Customer Care team of interior design consultants and delivery coordination, grow upgrade (SASPA) revenue, and make sure every unit is handed over on time, complete and to a standard our buyers recommend.

What will you do:

Team Leadership: Lead, coach and develop the Customer Care team; allocate unit portfolios across projects, set individual KPIs and run regular performance reviews.
Upgrade Revenue: Own Customer Care upgrade revenue: set sales targets, shape upgrade bundles and pricing with Procurement and Design, and personally support or close key client proposals.
Buyer Journey: Own the end-to-end client process from SPA completion to handover, making sure schedules of