IT Helpdesk - AV Technician

St Paul’s Collegiate School is an independent school based in Hamilton and home to approximately 200 staff and 950 day and boarding students. We’re looking for a reliable, customer-focused IT Helpdesk / AV Technician to be the go-to person for technical support for both staff and students.

In this role, you’ll handle a range of technical issues, from initial contact via email, phone, or in person, to working with users to deliver timely solutions. When you need extra support, our Systems Engineer will be available to assist with Level 2 escalations.

This is a busy, hands-on position, supporting over 1,200 devices across two campuses, including PCs, Macs, Chromebooks and BYOD. On an average day, you might be troubleshooting technical issues, setting up new devices, monitoring systems or providing AV support for school activities and events.

An important part of this role will also be supporting our Student Management System (SMS). You'll be involved in providing