Job Description

To lead the adoption and growth of the Bank’s digital channels and payment solutions in the Business and Commercial Banking Business (BCB) by developing and delivering strategies that increase customer registrations, active usage, transaction volumes and revenue. The role will use customer insights, market trends and performance data to improve the digital experience, strengthen merchant and customer engagement, and ensure that digital solutions are implemented effectively, securely and profitably.

Key Responsibilities

Develop and deliver the Bank’s digital adoption and channel growth strategy, with clear targets for customer activation, usage, transaction growth and revenue.
Lead the growth and effective management of digital banking, card-acquiring and merchant payment solutions, ensuring they meet customer and business needs.
Use customer, merchant, competitor and channel data to identify adoption barriers, market opportunities