Job Description

Senior Software Development Engineer Amazon Connect

About the Role

Were looking for a hands-on Amazon Connect Engineer who can turn complex

customer-service requirements into secure, scalable, AI-powered contact-center

solutions on AWS. You will own design, build, and optimization of Connect instances

that leverage the latest capabilitiesomnichannel routing, generative-AI self-service,

and real-time analytics—to deliver best-in-class customer experiences.

Key Responsibilities

Architect, configure, and maintain Amazon Connect (queues, routing profiles, hours,

hierarchies, DID/toll-free numbers).

Design IVR and chatbot experiences with drag-and-drop Contact Flows, Amazon Lex,

and Amazon Q in Connect for generative-AI self-service

Kinesis,