Job Description

Work Flexibility: Hybrid

Position Summary

The CS Specialist is responsible for CS activity as a key contact person between commercial team and customers.

Role & Responsibility

Order management

Processing orders via WOS (Web Ordering System) & JDE, this covers everything from a point of receving an order right through to delivery and invoicing as well as dealing with relevant returns.
Manage back-orders and follow up with relevant parts to ensure on-time delivery.
Work in collaboration with finance related to customer code, price, and credit hold.
Support direct business for replenishment and issue tax invoices monthly.
Provide accurate documentation of special discount.
Work closely with Logistics, Planner and 3PL to ensure timely shipment of goods.
Resolves system issues with global service team.
Ensure customer files are updated