Job Description

Sutherland is seeking a motivated and passionate individual to join us as a Technical Merchant Banking Support Associate. We are a group of driven and hard-working professionals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

As a Technical Merchant Banking Support Associate, you will:

Provide Exceptional Customer Service: Answer inbound calls and respond to inquiries about technical issues, banking products, and services. Offer solutions and perform general account maintenance.
Deliver Technical Support: Troubleshoot and resolve complex technical issues related to merchant banking systems, payment gateways, and point-of-sale (POS) devices.
Process Transactions: Handle various financial transactions, including payments, transfers, and account