Customer Service Representative (Contact Centre)

SWAN

📍 Mauritius On-Site ⏳ 1d ago
AI assistant

Job Description

Main Duties

  • To service new clients from quote stage to processing of proposal, underwriting and policy preparation and sending to client.
  • To service existing clients’ requests from new queries, endorsement and renewals.
  • To regularly update clients’ record.
  • To follow up on policy renewal dates, to up-sell and ensure renewal is done.
  • To provide support to IB representatives for reception and follow up with clients.
  • To act as support to any commercial actions that may take place.
  • To grow an assigned portfolio in premiums and number of policies per client
  • Any other cognate duties that may arise.

Qualifications and Experience

  • Higher School Certificate (HSC) or Equivalent
  • Have at least 1 year experience in client facing role.
  • Certificate CII will be an advantage.
  • Have good interpersonal and