Job Description

Technical Support & Troubleshooting

Serve as the first point of contact for technical support via an internal ticketing system, phone, and in-person requests.
Diagnose and resolve hardware, software, and network issues for both local and remote users, escalating complex problems to senior IT staff when necessary.
Provide support for standard business applications (e.g., Microsoft Office 365/Insurance systems, video conferencing tools).
Troubleshoot and maintain printers, mobile devices, and peripherals.

System & Hardware Management

Configure, deploy, and manage workstations (laptops/desktops running Windows/macOS).
Manage user accounts, permissions, and access rights in Active Directory, Azure AD, or other identity management systems.
Perform hardware repairs and upgrades.
Assist with the inventory tracking and life-cycle management of IT