Job Description

What you will be doing

Own end-to-end activation for a portfolio of merchants, including more complex accounts with higher revenue, multiple stores or channels, or non-standard integrations. Make sure each partner is fully configured with the right access, settings, and dashboards before go-live.
Act as the escalation point for the team on stalled, high-priority, or time-sensitive cases. Coordinate directly with Risk, Legal, BD, and Product to resolve them within SLA.
Analyze trends across the pipeline to find root causes, such as recurring issues, unclear requirements, or integration friction. Propose fixes and help implement them with the relevant teams.
Lead the investigation of technical and backend integration issues across platforms (e.g., Shopify, Magento, WooCommerce, custom API integrations). Work with Tech and Integrations teams to resolve them and document repeatable solutions.
Monitor post-activation