Job Description

Our Information Security team is a trusted partner to the business, integrating security, privacy, and trust into Talkdesk's operations and customer service. We emphasize practical, scalable controls that safeguard customers and employees while allowing the business to operate swiftly. As Talkdesk leads in Customer Experience Automation, our team is crucial in building and maintaining customer trust in our AI development, deployment, and governance.

Are you someone who prefers to automate controls rather than chase evidence quarterly?

As a GRC Analyst on the Information Security team, you will actively manage Talkdesk's compliance programs from start to finish — overseeing our GRC platform, collaborating with engineering to gather audit evidence, and preparing for new certifications as our customer base grows.

What you'll do

Manage Talkdesk's GRC platform daily, including control owner assignments, evidence requests,