Job Description

KEY RESPONSIBILITIES :

Lead T1 Service Desk / IT Support and ensure SLA, incident, service request, escalation, major incident and problem management are consistently managed.
Own network and infrastructure operations including LAN/WAN, Internet/VPN, firewall, switching, Wi-Fi, servers/VMs, storage/NAS, IT rooms and cloud infrastructure.
Own Active Directory and Microsoft Entra ID operations including GPO, Entra Connect, MFA, RBAC, PIM, privileged access and Joiner-Mover-Leaver controls.
Administer and govern Microsoft 365 including Teams, Exchange Online, SharePoint, OneDrive, licenses, shared/room mailboxes, permissions and service health.
Drive cybersecurity operations covering endpoint security/EDR, patching, vulnerability remediation, email/phishing protection, security monitoring and incident response.
Own backup, restore testing, disaster recovery runbooks, RTO/RPO