Team Lead B2B Customer Service
The Customization Group
AI assistant
Job Description
● Now hiring · Customer Service
Team Lead B2B Customer Service
Lead B2B Customer Service for merchOne's resellers across Europe, North America and Asia, and run it AI-first.
Ho Chi Minh City · On-site (5 days)Full-time · merchOne Reseller
About the role
At merchOne Reseller, B2B Customer Service works hand in hand with B2B Marketing, Sales, Key Account Management and Operations.
We are looking for a builder who runs it AI-first and writes the playbook instead of waiting for one. Behind the service sit our own production sites in the USA, Germany, Poland and Latvia.
In a nutshellrun service AI-first, lead the B2B service team, and build the processes and standards that teams work by.
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