ABOUT THE ROLE

We are seeking an experienced and results-driven FX Conversion Manager to lead, manage and develop a high-performing team of Conversion Agents in Dubai.

The successful candidate will be responsible for driving sales performance, improving lead-to-FTD conversion, managing daily operations and ensuring the team consistently achieves its targets.

Note:

Previous experience managing at least one Asian-language desk, preferably Malay, Japanese, Korean or Mandarin.

KEY RESPONSIBILITIES

Lead, manage and motivate a Conversion team of at least 10 agents.
Drive team performance and ensure monthly sales and FTD targets are achieved or exceeded.
Monitor conversion rates, FTDs, call quality and individual agent performance.
Develop and implement