Job Description

📍 Location: Abuja (Candidates close to Wuse are strongly encouraged to apply)

Job Type: Full-time
Qualification: OND/HND/Bachelor's degree
Experience: 2–4 years
Salary: ₦100,000–₦150,000/month
Job Field: Customer Service / Sales
Application Deadline: November 30, 2026

About the Role

Theshopthera, a retailer of mobile phone accessories, is seeking a proactive Customer Experience Manager to oversee customer interactions, improve service delivery and drive customer satisfaction and retention across online and offline channels.

Key Responsibilities

Manage customer relationships and respond to enquiries from online customers and walk-in clients.
Resolve complaints, provide solutions and follow up to ensure customer satisfaction.
Monitor service quality, maintain customer records and prepare service reports.
Convert leads into sales and follow up with prospective customers.
Support customer service